Lucky55 Privacy Policy — Your Data Is Safe With Us

Lucky55 only collects information that is necessary to provide our services. We have no interest in collecting data beyond what is needed.

Lucky55 uses your data for the following purposes:

• Account Management: To ensure the security of registration, login, and your account.
• Transaction Processing: To ensure deposits and withdrawals are processed quickly and accurately.
• KYC Verification: To verify age and identity, and to protect minors from accessing the platform.
• Customer Support: To resolve your issues as quickly as possible.
• Platform Improvement: To analyze user experience and continuously improve our services.
• Responsible Gaming: To identify signs of excessive gaming and provide support to members.
• Legal Obligations: To comply with Anti-Money Laundering (AML) and KYC regulations.

Your data is never shared with third parties for advertising or marketing purposes.

Lucky55 adheres to the highest industry standards to protect your privacy. Our security measures include:

• AES-256 Encryption: All stored data is protected with military-grade encryption.
• SSL/TLS 1.3: All communication between your browser and our servers is encrypted.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Data Minimization: Only the information that is strictly necessary is collected.

Data Retention Period: Data for active accounts is retained for as long as the account remains active. After account closure, data may be kept for up to 5 years as required by legal obligations, after which it is securely deleted.

Lucky55 does not sell or share your personal data with third parties as a matter of policy. However, limited information may be shared in the following circumstances:

• Payment Processors: Mobile Pay, Nagad & Rocket — only the information required to complete transactions.
• KYC Verification Services: With trusted and accredited verification providers to confirm your identity.
• Legal Obligations: Upon a valid court order or lawful request from a government authority.
• Fraud Prevention: With the relevant authorities in cases of verified fraud.

Even in these cases, only the minimum necessary information is shared, and all parties are required to uphold the same standard of data privacy.

Lucky55 uses cookies on its website and app. Cookies are small text files stored in your browser.

• Essential Cookies: Required for login sessions and site security — the site cannot function without these.
• Functional Cookies: To remember your preferences, such as language and theme.
• Analytics Cookies: Used to understand site performance — all data is anonymized.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

As a Lucky55 member, you have the following rights:

• Right to Access: The right to know what personal information we hold about you.
• Right to Rectification: The right to correct any inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data where no legal obligation requires it to be retained.
• Right to Data Portability: The right to request a copy of your own data.
• Right to Restrict Processing: The right to request that we restrict the use of your data for specific purposes.

To exercise this right support@lucky55.run. We will respond within 30 days.

Lucky55 strictly prohibits anyone under the age of 18 from registering or using the platform. We do not knowingly collect any personal data from minors.

• Date of birth is verified at the time of registration.
• Age verification is carried out through the KYC process when required.
• If a minor has registered by mistake, the account will be immediately suspended and all associated data will be deleted.

If you believe a minor is using Lucky55 without your permission, please contact us immediately at support@lucky55.run.

Lucky55 may update this Privacy Policy when necessary. For significant changes, we will:

• We will send an SMS to your registered mobile number.
• We will display a notification when you log in to the platform.
• We will update the 'Last Updated' date on this page.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. If you do not agree, you may request account closure.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@lucky55.run
• Live Chat: Available 24/7 on the Lucky55 platform
• Response Time: Privacy-related requests are responded to within a maximum of 30 business days.